Eligibility:

• Returns must be initiated within 7 days of the delivery date.
• Exchange cost to buyer: R180

Non-Returnable Items:

• Certain items are not eligible for return for hygiene reasons, including but not limited to intimate apparel (such as bodysuits), swimwear, and earrings.

Return Process:

• To initiate a return, please contact our customer service team at sales@midrandmarabastad.co.za or 069 594 6001 to obtain a return authorization and instructions.
• When returning an item, please include a copy of your order confirmation or packing slip to expedite the process.
• Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
• We may request photos or additional information to facilitate the resolution process.

Exclusions:

• We reserve the right to refuse returns that do not meet our return policy criteria or if the items show signs of wear or damage not caused by transit.

Midrand Marabastad Trading reserves the right to amend or modify this exchange policy at any time without prior notice. If you have any questions or concerns regarding our exchange policy, please don’t hesitate to contact our customer service team for assistance. Your satisfaction is our priority, and we are here to ensure a positive shopping experience every step of the way.To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all original tags attached.